Terms & Conditions

These terms govern your use of caffinix.com and any related marketing pages, the Iris product, and any other product or service operated by Caffinix.

Paid client engagements are governed by a separate signed agreement — Statement of Work, Master Services Agreement, or subscription terms. Where that agreement conflicts with these terms, the signed agreement wins.

By using the site or signing up for any product, you agree to these terms. If you don't, please don't use the site.

Through this site, you can:

• Read about our services and products.
• Contact us to scope a service engagement.
• Join the Iris waitlist.
• Apply for our founding cohort.

Pricing shown on the site is indicative. Final pricing is set in the engagement agreement we sign with you, based on actual scope.

You agree not to:

• Use the site or our products to do anything illegal, fraudulent, or harmful.
• Attempt to break, probe, scrape, or overload our systems beyond normal browser use.
• Reverse-engineer, copy, or redistribute the site, our content, or our products without written permission.
• Submit content you don't have the right to submit, including other people's personal data, copyrighted material, or confidential business information.
• Use our AI features to generate content that violates the underlying LLM provider's policies, harasses individuals, or spreads disinformation.

When you hire us for a service engagement, the specifics — scope, timeline, pricing, IP assignment, payment terms, warranties — live in the signed agreement.

General principles we work by:

• We share working documents, code, and dashboards as we ship — not in a final-reveal at the end.
• On completion of payment, you own the deliverables produced for you. We retain the right to discuss the engagement publicly as a case study, unless the agreement says otherwise.
• We use third-party tools (CRM, automation platforms, LLM providers, cloud infra) to deliver. You're responsible for paying their fees directly unless we've agreed otherwise.

The Iris conversational commerce product is currently in private beta. Joining the waitlist doesn't guarantee access or pricing.

When Iris becomes available to you, separate product terms, subscription terms, and a Data Processing Addendum will apply. Those will be presented before you can activate the product.

The Caffinix name, the Iris name, our logos, our website copy, and our underlying software platforms are our property. Don't copy them without written permission.

Content you provide to us (your docs, your product info, your customer data) remains yours. You give us the licence we need to deliver the service or run the product on your behalf — nothing more.

Our products and services use large language models. LLM outputs can be wrong, biased, or out of date. We engineer for accuracy, we evaluate honestly, and we set guardrails — but no LLM-based system is 100% reliable. You're responsible for reviewing AI-generated content before you act on it or publish it.

The website is provided “as is.” We don't warrant that it will be uninterrupted, error-free, or that any information on it is complete or current at any given moment.

For paid engagements, the warranties and liability cap are specified in the signed agreement. As a general default: our aggregate liability for any single engagement is capped at the fees paid to us for that engagement in the preceding 12 months.

To the maximum extent permitted by law, we're not liable for indirect, incidental, consequential, or lost-profit damages.

You can stop using the website any time. For paid engagements, termination terms (notice periods, kill fees, data hand-back) are in the signed agreement.

We may suspend or block access to the site or our products if we believe you're violating these terms or putting our systems, users, or other clients at risk.

These terms are governed by the laws of Bangladesh. Disputes will be resolved in the courts of Dhaka, unless your signed engagement agreement specifies otherwise.

We'll update these terms from time to time. The “Last updated” date at the top reflects the most recent change. Continued use of the site after a change means you accept the updated terms.

Questions about these terms? Email hello@caffinix.com.